Easy to Use
SmartNegotiator allows for the customer to either set up installment plans themselves or have assistance from a customer service representative. The system may be used when customers contact your office to request payment options, and can be incorporated into your company website. This solution assists customers in avoiding bad debt write-off and referring to an outside collection agency.
Daily electronic updates allow customers and customer service representatives to view an invoice of the amount due, make a monthly payment offer, and accept counter offers based on pre-approved parameters defined by your organization. All auto-draft payments are processed by your merchant services vendor and deposited directly into your bank account daily.
Customers have the ability to access plan details as needed to update credit and debit card information, their contact information, and set up a new plan when payment amounts change. All payment plans are password protected and comply with PCI and Regulation E guidelines.
Increase Net Promoter Score (NPS)
A net promoter score is key when it comes to increasing profits. By taking advantage of our electronic payment solutions, you gain the ability to accommodate consumer financial realities, which enhances the customers experience and improves positive referrals. Financial policies are also aligned with your mission to serve the community’s needs.